Terms of Service & Privacy Policy

1. Who we are

Juga is a platform for booking sports courts, joining open play, taking lessons and keeping score. Venues (“venues”) use Juga to run their courts; players use it to book and play.

By creating an account you agree to these Terms and to how we handle your data as described below. If you do not agree, do not create an account.

2. Your account

Give us accurate details and keep your password to yourself. You are responsible for what happens under your account. Tell the venue or us straight away if you think someone else has used it.

You must be at least 13 years old to have an account. If you are under 18, a parent or guardian should agree to these Terms with you.

3. Bookings, payments and fees

When you book a court, a place at open play, a lesson or a membership, your contract for it is with the venue. The venue sets its prices, house rules and cancellation policy, which are shown before you pay.

Juga adds a small booking fee to each booking, shown on the bill. It pays for the app and is not refunded when a booking is cancelled, unless the venue cancels or the law requires it.

Payments made by QR are confirmed by the venue when it checks your receipt. Refunds are made by the venue under its policy.

4. Playing fair

Don’t misuse Juga: no fake bookings, no harassing other players, no entering false scores, no trying to get into accounts or data that aren’t yours. We may suspend accounts that do.

5. What data we collect

Account: your name, email, mobile number and password (stored only in scrambled form).

Playing: your bookings, open play sessions, lessons, memberships, scores, ratings and the clubs you join.

Payments: amounts, methods, references and receipt images you send. We do not store card numbers.

Device: basic technical data such as your browser and when you used the app, to keep it secure and working. If you allow it, your location to show venues near you.

Court Vision (only at venues that use it): video of play on recorded courts, where you have agreed to it.

6. How we use it

To run your bookings and payments, show your games and ratings, send you notices about them, keep the platform secure, and improve Juga. We process your data because it is needed to provide the service you asked for, to meet legal duties, and — for optional things like marketing — with your consent, which you can withdraw.

7. Who we share it with

The venues you book or play at: your name, mobile, email and your activity there, so they can run your booking, check you in and contact you. Each venue handles that data under its own responsibility as well as ours.

Other players: your name, and your skill band on open play rosters and brackets. Your rating and match record are shown only as your privacy settings allow.

Payment and service providers who process data for us (such as payment gateways, hosting and email), only as needed and under contract.

Authorities, when the law requires it.

We do not sell your personal data.

8. How long we keep it

For as long as your account is open, and afterwards only as long as the law or a legitimate need requires (for example, financial records). Then we delete or anonymise it.

9. Your rights

Under the Data Privacy Act of 2012 you may ask to be informed about, access, correct, or have us erase or block your personal data, object to its processing, and ask for a copy you can take elsewhere. You can also complain to the National Privacy Commission. Write to us at privacy@juga.ph.

10. Security

We protect your data with access controls, encryption in transit and scrambled passwords. No system is perfectly secure; if a breach affects you, we will tell you and the National Privacy Commission as the law requires.

11. Changes and contact

We may update these Terms. If the change matters, we will tell you in the app before it applies, and ask you to agree again where needed.

Questions about these Terms or your data: privacy@juga.ph.